DesignThinkers EX Centre of Excellence
We specialize in Employee Experience and Executive Coaching within complex, multinational environments where governance, compliance, and scale matter. For global process owners and enterprise leaders, Human-Centered Design is not about abstract creativity; it is about the governance of experience. It is about ensuring that enterprise processes, systems, and policies work for people while meeting regulatory and operational requirements.
We teach through real work, not isolated theory. Our programs are designed around live organizational challenges, enabling leaders to de-risk major process rollouts, humanize enterprise technology, and embed Human-Centered capability as a default way of working. Drawing on experience with regulated and public entities such as GIZ and Dubai RTA, and Employee Experience work with global brands including Coca-Cola and Just Eat, we understand how to operate where complexity, accountability, and stakeholder alignment are critical.
Scalable EX capability for global organizations.
As the global Employee Experience Design Center within the DT network, we focus on building internal capability that scales. We go beyond training to enable transformation; strengthening governance, decision framing, and ownership structures so that Employee Experience becomes embedded into processes, not dependent on external support. Our unique combination of Design Thinking experts and seasoned HR professionals ensures that solutions are both strategically sound and operationally viable.
We are future-ready, integrating AI into Employee Experience design and process innovation. We help leaders understand how to responsibly leverage AI within regulated environments while maintaining human-centered principles and compliance standards. Together, we move from insight to implementation; ensuring that Employee Experience drives value creation, risk mitigation, and long-term organizational resilience.
Just Eat Takeaway | Driving impact with an EX design playbook
The EX Team at JustEat governs EX across the full lifecycle; from onboarding and performance management to offboarding. To strengthen their impact, we delivered applied EX programs built around real organizational challenges. Together, we co-developed a clear governance process, a structured capability plan, and a tailored EX Design Playbook. The result? A team equipped to independently improve EX; turning insight into sustainable change.
L'Oréal | Future leadership amidst a department merger
The new Parisian department store creates growth opportunities for L’Oréal Group through collaboration with DFS Group. This partnership raises strategic questions around future leadership and governance. L’Oréal engaged DesignThinkers to facilitate applied training sessions focused on co-creating future-ready success scenarios and strengthening internal capability in luxury retail transformation.
Novartis | Governing Experience at Scale
Novartis sought to strengthen the mindset and skillset of its teams to navigate complexity and embed customer-centricity within a regulated environment. DesignThinkers developed a tailored Human-Centered Design capability program, built around real business challenges. Through interactive, hands-on application, participants gained practical tools and governance-oriented principles to integrate HCD into their existing ways of working.
Cartier | Future Employee Experience in luxury retail
The Employee Journey project at Cartier brought together participants from multiple departments across its global organization to enable shared ownership and cross-functional alignment. Through a learning-by-doing approach grounded in real work, teams were guided through a structured design process that strengthened internal capability and enabled them to visualize and govern future employee experience scenarios.
Coca-Cola | Robust employee services using Design Thinking
Our collaboration with Coca-Cola focused on embedding Human-Centered Design within HR governance and the broader employee ecosystem. DesignThinkers partnered with HR leaders and employees through applied Design Councils built around real organizational priorities. Together, we redesigned critical services, particularly hiring and onboarding. The result was a validated set of prototypes and structured roadmaps; enabling scalable implementation and sustainable capability building.
Dubai Roads & Transport Authority (RTA) | Inspiring innovation
DesignThinkers collaborated with Dubai Metro to identify challenges and opportunities, providing crucial insights to guide a design sprint towards innovative solutions that meet the organization's strategic goals. We aligned on key themes like internal competency, intelligent operating and maintenance systems, focusing on resilience, governance, sustainability, and proactiveness.
ING | Accelerating innovation processes to improve user-centricity
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
Rituals | Accelerating exciting customer experiences
To accelerate a client-centric and data-driven mentality amongst teams, Rituals sought to adopt the Design Thinking mindset and process as an organization-wide way of working through a Design Sprint. By using this methodology, teams embraced the importance of reactivity to actual customer needs, co-creation across teams, usage of a common innovation language, and inclusion of stakeholders (internal and external) in the process.
King Fahad Medical City | Building the Future of Healthcare
Facilitating interdisciplinary teams find new ways to interact and optimise their work together in a human-centered environment. Getting basic knowledge of Design Thinking methodologies that encourage integration, teamwork and exchange between all levels of the organisation hierarchy. Aimed at staff, supervisors, chiefs, and team leads, this approach supports stronger team dynamics and lays the groundwork for digital innovation and improved citizen experience in service delivery.
"Personable, interactive, live experience that helps to get better at looking at challenges from a human centric perspective."
We offer the most impactful and sustainable way to improve employee experience to build and maintain a happy efficient workforce and turn employees into ambassadors.
We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
LEARN MORE ABOUT OUR EMPLOYEE EXPERIENCE SERVICES
GET IN TOUCH WITH ONE OF OUR EXPERTS: TIM SCHUURMAN | FOUNDER & SENIOR CONSULTANT
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