Process Innovation
Improving business processes and making them more efficient is a continuous effort within organizations. The key to successful outcomes is the interaction between people and technology. Together we will secure getting the jobs of end-users done through applying human-centered design principles on lean business process design methodologies.
We specialize in humanizing the outcomes of business processes. Collaborating closely with business process optimization experts and technical development teams, we ensure that the right outcomes are delivered efficiently. By building on your organization’s existing strengths, we help embed human-centered design practices into your business process development in a way that is both effective and pragmatic.
Embed human-centered design in your processes
So, how can we adopt hands-on approaches to ensure solutions are practical and user-focused? We embed human-centered design in your processes, aligning user needs with business goals. Through collaboration and continuous feedback, we drive innovation and sustainable improvements, balancing efficiency with empathy.
Pictet | Design Thinking in banking to boost innovation
Change and innovation often face resistance in conservative industries. Successful implementation of new ideas requires specific capabilities essential for growth. In this 1-year project, we introduced improved ways of working, like Design Thinking, at Pictet. We facilitated skills such as research design, ideation, prototyping, and collaboration at one of Switzerland's largest banks. Read on to learn more about applying Design Thinking in banking and investment.
Cordstrap | Human-centricity in the product creation process
Cordstrap is a leading global company in cargo protection, providing products and solutions that secure all types of cargo on rail, sea, road, and air. As part of its transition from being a product-oriented organization, to becoming solution-focused, Cordstrap is facing a number of challenges involving innovation. To solve this, they decided to develop a new Product Creation Process (PCP) with people at the center.
Bloomberg Philanthropies | Creating new solutions
Every year, Bloomberg Philanthropies organizes the Global Mayor Challenge, where cities develop sustainable solutions for pressing local issues. As Design Thinking consultants, we assisted Rotterdam and Butuan in incorporating human-centered thinking into their final products. Read on to learn more about applying Design Thinking in NGOs.
ING | Accelerating Innovation Processes to Improve User-Centricity
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
Do you recognize this challenge?
Let’s make your employees happy, today.
The outcomes of business processes ultimately serve people, so it’s essential to understand their expectations. Process innovation is often focused on increasing efficiency, but it’s important to remember that people are both the users and drivers of these processes. Their involvement is critical, particularly in the early stages of innovation (co-discovery) and, to some extent, during the definition of potential solutions (co-creation). While process experts will typically craft the final solution, identifying opportunities and shaping solution directions should be a collaborative effort.
Innovation Process Services
Process Innovation Sprint
Tackle a key process challenge together
When daily operations take over, process innovation often gets pushed aside. Our sprint is a focused, high-energy session designed to break that cycle. Together, we identify bottlenecks, explore improvement opportunities, and shape practical, human-centered solutions fast.
Outcomes:
- Validated opportunities for improvement
- Prioritized, actionable solutions
- A Living Lab pilot plan to
start making impact immediately
Process Innovation Sprint
Tackle a key process challenge together
When daily operations take over, process innovation often gets pushed aside. Our sprint is a focused, high-energy session designed to break that cycle. Together, we identify bottlenecks, explore improvement opportunities, and shape practical, human-centered solutions fast.
Outcomes:
- Validated opportunities for improvement
- Prioritized, actionable solutions
- A Living Lab pilot plan to
start making impact immediately
Process Innovation Sprint
Tackle a key process challenge together
When daily operations take over, process innovation often gets pushed aside. Our sprint is a focused, high-energy session designed to break that cycle. Together, we identify bottlenecks, explore improvement opportunities, and shape practical, human-centered solutions fast.
Outcomes:
- Validated opportunities for improvement
- Prioritized, actionable solutions
- A Living Lab pilot plan to
start making impact immediately
Full Process Innovation Project
End-to-end support for transforming key processes
In 10 structured steps, we guide your team from initial challenge to in-depth research, insight gathering, and the development of validated solutions, building up to real-life pilots that deliver measurable impact.
Outcomes:
- Stakeholder alignment and ownership
- Deep insight through field research
- Validated opportunities for improvement
- Proven, actionable solution concepts
- Small-scale Living Lab pilot implementation
- Clear follow-up and scaling plan
Full Process Innovation Project
End-to-end support for transforming key processes
In 10 structured steps, we guide your team from initial challenge to in-depth research, insight gathering, and the development of validated solutions, building up to real-life pilots that deliver measurable impact.
Outcomes:
- Stakeholder alignment and ownership
- Deep insight through field research
- Validated opportunities for improvement
- Proven, actionable solution concepts
- Small-scale Living Lab pilot implementation
- Clear follow-up and scaling plan
Full Process Innovation Project
End-to-end support for transforming key processes
In 10 structured steps, we guide your team from initial challenge to in-depth research, insight gathering, and the development of validated solutions, building up to real-life pilots that deliver measurable impact.
Outcomes:
- Stakeholder alignment and ownership
- Deep insight through field research
- Validated opportunities for improvement
- Proven, actionable solution concepts
- Small-scale Living Lab pilot implementation
- Clear follow-up and scaling plan
Capability Development
Equip your team to drive process innovation
We help organizations build the skills and mindset needed to innovate their processes from within. Our tailored learning programs range from in-depth certification courses to short, targeted modules, and can be scaled across teams to support lasting change and continuous improvement.
Outcomes:
- Strong foundation in innovation methods
- Shared language around process change
- Organization-wide awareness and engagement
Capability Development
Equip your team to drive process innovation
We help organizations build the skills and mindset needed to innovate their processes from within. Our tailored learning programs range from in-depth certification courses to short, targeted modules, and can be scaled across teams to support lasting change and continuous improvement.
Outcomes:
- Strong foundation in innovation methods
- Shared language around process change
- Organization-wide awareness and engagement
Capability Development
Equip your team to drive process innovation
We help organizations build the skills and mindset needed to innovate their processes from within. Our tailored learning programs range from in-depth certification courses to short, targeted modules, and can be scaled across teams to support lasting change and continuous improvement.
Outcomes:
- Strong foundation in innovation methods
- Shared language around process change
- Organization-wide awareness and engagement
Assessment
Gain clear insight into your process innovation maturity
Through a combination of organization-wide digital surveys and in-depth interviews, we uncover how your teams approach process innovation. This assessment provides a solid foundation for identifying capability gaps, aligning stakeholders, and launching focused improvement initiatives that drive change.
Outcomes:
- Benchmark of current performance
against best-in-class practices - Clear view on key process improvement
opportunity areas - Actionable roadmap for capability building
and process transformation
Assessment
Gain clear insight into your process innovation maturity
Through a combination of organization-wide digital surveys and in-depth interviews, we uncover how your teams approach process innovation. This assessment provides a solid foundation for identifying capability gaps, aligning stakeholders, and launching focused improvement initiatives that drive change.
Outcomes:
- Benchmark of current performance
against best-in-class practices - Clear view on key process improvement
opportunity areas - Actionable roadmap for capability building
and process transformation
Assessment
Gain clear insight into your process innovation maturity
Through a combination of organization-wide digital surveys and in-depth interviews, we uncover how your teams approach process innovation. This assessment provides a solid foundation for identifying capability gaps, aligning stakeholders, and launching focused improvement initiatives that drive change.
Outcomes:
- Benchmark of current performance
against best-in-class practices - Clear view on key process improvement
opportunity areas - Actionable roadmap for capability building
and process transformation
GET IN TOUCH WITH ONE OF OUR EXPERTS: TIM SCHUURMAN | FOUNDER & SENIOR CONSULTANT
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