Publication Service Design in Practice ‘Insights from nine case studies’


 

This is the definitive version of the report entitled ‘Innovation in Services – Service Design in Practice’, a collaborative program between eleven partners representing the business community and knowledge institutes.


 
This is the definitive version of the publication entitled ‘Innovation in Services – Service Design in Practice’, a collaborative program between eleven partners representing the business community and knowledge institutes.
 
This publication describes the working methods, the projects and the results of the programme. It contains a number of beautiful examples of the creative and innovative services presently available in the North Wing of the Randstad conurbation of the Netherlands. You can read about our approach, tools and methods we used as well as the deliverables and insights (starting page 89).
 
Have a preview underneath, or email us if you would like to receive the full PDF-version.