Vlisco

Retail User Experience for Vlisco Fashion Industry

 

Vlisco has been creating unique fashion textiles, in the Netherlands, that have influenced the fashion landscape in West and Central Africa.

Explore, design and visualize new innovative Customer Journey Maps and Service Scenarios for improving the ‘in-store’ Customer Experience.

 

DesignThinkers was commissioned the training and coaching of the Brand Innovation Team, using a ‘Train-the-Trainer’ model. We executed the full circle of exploring, designing and visualizing new innovative Customer Journey Maps and Service Scenarios for improving the ‘in-store’ Customer Experience.

Working as part of the Brand Innovation Team using tools like Personas, Cultural Probes, Context Mapping, Customer Journey Mapping, Stakeholder Mapping, Value Network Mapping, Prototyping, Business Modeling, Road Mapping and more.

Date

01.01.2018

Category

Service Design