The entire project is carried out in close collaboration with the HR department in Coca-Cola and the DesignThinkers Group, encompassing a series of workshops and co-creation sessions in Amsterdam and Atlante. The outcome is a series of prototypes and pilot roadmaps.
The Human Resource department of Coca-Cola wants to redesign its employee services following the ‘Design Thinking’ approach.
We facilitate Design Councils consisting of Coca-Cola employees and Coca-Cola Human Resource professionals in a co-creation effort to explore the Coca-Cola Global Business Services eco-system, and opportunity areas for improving services and design improved customer journey scenarios especially for hiring and on boarding of new Coca-Cola employees.
The deliverables of the Design Thinking training sessions, designed by DTG in graphical CJM’s and service scenarios, are input for future customer journey scenarios and inventory of opportunity areas.
DT Training Sessions